Free Ground Shipping Nationwide

FAQ

  • Our Shoes

  • What Makes Your Shoes special?

    We take advantage of modern technology to help you be comfortable from the moment you first put on your shoes to when you take them off at the end of the day. Our shoes feature a buttery soft sheepskin lining over premium memory foam footbeds. With perfectly placed collar and tongue padding, you'll never want to step foot in another brand of shoes again .

  • What kind of leather do you use?

    We source our leather from the finest Italian manufacturers that boast a super soft, full-grain calfskin finished with a proprietary blend of vegetable oil. Our suedes are also sourced from the best Italy has to offer and features a water-resistant finishing coat to keep your feet dry and your shoes unharmed. Slight color and finish variation are natural and can occur as our professional artisans hand-craft each item.

  • Are your shoes waterproof?

    While full-grain Italian leather is more durable than the rest, real leather is still porous. Our shoes are not considered waterproof. While they may stand against gently inclement weather, we suggest avoiding complete submersion.

    Check out our W&S Water Repellent Spray for extra protection.

  • Where are your shoes made?

    Our goods are made between Los Angeles, Portugal, and Vietnam.

  • What size should I buy?

    Each of our shoes is crafted to a standard D width. Check out our Size Chart and fit description on each product page to get specifics for every unique style. We also offer complimentary fit consultations with a stylist. Feel free to email us at help@wolfandshepherd.com for more details.

  • Do you offer wide or narrow widths?

    Our shoes come in the Standard D Width. If you have questions on what may be the best fit for you, reach out to help@wolfandshepherd.com and we will gladly assist you.

  • Where can i try on your shoes?

    You can try our shoes on at any of our retail partners found under our Store Locator.

  • Shoe Care

  • How do I care for my shoes?

    We recommend using W&S Shoe Creams and Polishes on our shoes for the best shoe care results. They are perfectly color matched and designed for our leathers to keep your shoes healthy and increase the longevity of wear. For specific shoe care instructions for each style, please email help@wolfandshepherd.com for further assistance.

    Note: Damage from using shoe care items from other brands will void your warranty. We will not replace or repair damage from using other brands’ shoe care products. 

  • Do you offer repairs?

    Yes! We have a local cobbler whom handles all of our repair services. Please reach out to help@wolfandshepherd.com for more information.

  • Shipping & Fulfillment

  • What shipping methods are available?

    We offer complimentary ground shipping for all domestic orders. We also offer expedited shipping options: UPS 2nd Day Air or UPS Next Day Air. Please note that all shipping costs are non-refundable.

  • When will my order ship?

    Order processing time for ground shipping estimates 3-5 business days. Our warehouse ships M-F. Orders with expedited shipping must be placed by 1 PM PST to ship the same business day. Weekend orders will be received by the warehouse on the following business day. Processing times may vary due to volume.

    Please reach out to help@wolfandshepherd.com for any questions or concerns about your order.

  • WHAT IS A PRE-ORDER?

    A pre-order is an order purchased before our stock arrives, that reserves your pair of pre-ordered shoes. Pre-orders will ship within 3-4 weeks. Our team will update you once your pre-order is ready.

  • How do I edit my order?

    We are unable to make changes to your order once it is submitted. Please reach out to us at help@wolfandshepherd.com as soon as possible if you have any questions or concerns about your order.

  • Do you ship Internationally?

    We do ship internationally. Please note that all shipping costs, customs and duties are set by the courier and due at delivery.

    Please reach out to help@wolfandshepherd.com for further inquiries.

  • What if my package is lost or stolen?

    Please contact us if you have not received your delivered order or it has been lost in transit by the carrier and we would be happy to assist.

  • Discounts & Promotions

  • DO YOU OFFER DISCOUNTS?

    We currently offer a military discount. For other offers, we encourage you to follow us on social media and sign up for emails to receive updates. Please note: discount codes cannot be combined with other offers.

  • If I didn't purchase during a sale, can I still get the discount?

    We are unable to retroactively apply any discounts or other offers for orders placed outside of our promotional window. Please refer to our Terms & Conditions.

  • Returns & Exchanges

  • What is your return policy?

    Returns are available on any unworn shoes within 30 days for US orders. This excludes final sale items, accessories such as our shoe care products, hats, socks, and footbeds. Shoes must have been purchased at full price to be eligible for refund. Returned items that show signs of wear may be issued store credit at the discretion of Wolf & Shepherd.

    All free gifts with purchase must be sent back with your shoes in order to receive a full refund.

    Items received by our warehouse not purchased from wolfandshepherd.com will be donated accordingly. Please reach out to help@wolfandshepherd.com to inquire about personal items.

    Note: All returns are subject to a $10 shipping fee.

    To start a return or exchange click HERE.

  • Do you offer exchanges?

    We offer two complimentary exchanges per US order for all full-priced, unworn shoes within 30 days. Final sale items and accessories are excluded. Exchanges are not subjected to a restocking fee.

    To start an exchange click HERE.

  • DO YOU OFFER GIFT RETURNS?

    Yes! Gifts can be returned for store credit or exchanged. To begin click HERE and select "Start a Gift Return."

  • WHAT ITEMS ARE FINAL SALE?
    • Worn items or those missing original packaging.

    • Accessories including socks, footbeds, hats, shoe care items (including kits, creams, polishes, and sprays).

    • All items marked Final Sale, items that have received price matches, and free gifts with purchase.
  • How long will it take to get my refund?

    Most refunds are processed within 15 business days of receipt in warehouse, however the time may extend during certain peak times of year.

  • How long does an exchange take to process?

    Exchange orders are created within 24 hours of scanning your return shipment at the carrier. This excludes weekends and holidays.

  • What is your product warranty?

    We guarantee our shoes to be free of any manufacturer defects for 365 days. Defective shoes can be replaced within 90 days of delivery and can be repaired within 365 days of delivery. Please be aware that leather and suede are natural materials. Slight discoloration, scratches, or change in texture may be visible. These small inconsistencies are not considered a defect. Overuse, water damage, stretching, standard wear and tear, scuffing, accidents or alterations are not considered defects and will not be replaced. Please note: items marked Final Sale, 3rd party retailer, and international purchases are not covered under warranty.

  • Are international orders eligible for return or exchange?

    At this time, we do not provide complimentary shipping or return labels for international orders.If a client opts to return an order at their expense, we will process a refund once received by our warehouse. All shipping costs, customs, and duties are set by the courier and we are unable to reimburse.

Any other questions?

We pride ourselves on comfort, and we want you to love your shoes. If you are dissatisfied for any reason please contact us at help@wolfandshepherd.com so we can make it right.