Returns & Exchanges
WE OFFER FREE SHIPPING & FREE RETURNS IN THE U.S.
We are happy to help you get the right style and fit. Please follow the steps below to start a return and place a separate exchange order. Shipping is on us! Upon receipt of the shoes, you will be issued a full refund to the original form of payment within 5-7 business days. Gift Exchanges: please send us an email at [email protected]
WOLF & SHEPHERD ® accepts all merchandise in its original un-used condition for a refund/exchange when accompanied by the original packaging within 21 days from date of delivery (please try on shoes on a carpeted surface to avoid creasing and scuffing). Do not walk around or flex the shoe in the event you need to return or exchange them. If a product shows any signs of wear, it will be sent back to the original shipping address, and you will receive a confirmation e-mail. Returns with light wear will be accepted at our discretion, with a 20% deduction from the refund. All refunds will be applied to the original form of payment within 5-7 business days from the date of return. Please complete our Return or Exchange form below. Once submitted, you will be notified within 1-3 business days with further instructions on how to proceed.
All Sale Items and/or items purchased using promotional codes are FINAL SALE. They are non-returnable and non-refundable, unless otherwise noted on the terms of the promotion. Discounts and promotions are not valid on previous purchases, or purchases made outside of the promotion period.