Returns & Exchanges

WE OFFER FREE SHIPPING & FREE RETURNS IN THE U.S.

 

EXCHANGES

We are happy to help you get the right style and fit. Please follow the steps below to start a return and place a separate exchange order. Shipping is on us! Upon receipt of the shoes, you will be issued a full refund to the original form of payment within 5-7 business days. Gift Exchanges: please send us an email at [email protected]

RETURNS
WOLF & SHEPHERD ® accepts all merchandise in its original un-used condition for a refund/exchange when accompanied by the original packaging within 21 days from date of delivery (please try on shoes on a carpeted surface to avoid creasing and scuffing). Do not walk around or flex the shoe in the event you need to return or exchange them. If a product shows any signs of wear, it will be sent back to the original shipping address, and you will receive a confirmation e-mail. Returns with light wear will be accepted at our discretion, with a 20% deduction from the refund. All refunds will be applied to the original form of payment within 5-7 business days from the date of return. Please complete our Return or Exchange form below. Once submitted, you will be notified within 1-3 business days with further instructions on how to proceed.

SALE ITEMS
All Sale Items and/or items purchased using promotional codes are FINAL SALE. They are non-returnable and non-refundable, unless otherwise noted on the terms of the promotion. Discounts and promotions are not valid on previous purchases, or purchases made outside of the promotion period. 

Wrong Size or Style
Not What I Expected
Flawed or Damaged Product
Gift Exchange
Wrong Item Shipped
Other
No
Yes

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