Returns & Exchanges

RETURNS

We want you to be 100% happy with your Wolf & Shepherd experience which is why you can return your shoes for a full refund, so long as:

  • The return is requested within 21 days of the original shipping date
  • The returned shoe(s) are unworn, in new and unused condition
  • Returned shoe(s) are in the original packaging (tissue paper, shoe bag(s) and packing)
  • Items returned after 21 days have up to 90 days to receive store credit that can be used exclusively at www.wolfandshepherd.com.
  • Wolf & Shepherd reserves the right to make the final decision on all return cases
  • Orders placed using promotions,discount codes or listed as final sale are final, unless due to manufacturing defect, exchanges are accepted.

(Please try shoes on a carpeted or similar surface to avoid wearing the product).

Return packages must be shipped by carrier within 5 days from processing your return or the label will be void.

Once we've received your return and inspected to see if the items meet the return criteria specified above, your Credit Card will be refunded. Please note, once your shoes return to our warehouse, it can take up to 5-10 business days to process your return and fully refund you in your original form of payment.

Please note, returns that do not abide by our policies (i.e. creasing of the leather and/or wear on the sole of the shoes) will not be accepted and returned back to you in the state they were received.

Wolf & Shepherd ®  will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.

(Returns on items listed as *Final Sale will not be accepted).

 

EXCHANGES

1. Request a Return Label:  Email us to request a return label 

2. Purchase exchange pair from our online store - here

3. You will receive your new pair of shoes within 3-5 business days from order date

4. Place the unworn shoes & all packaging & shoe box inside shipping box

5. Tape the Return Label to the outside of shipping box & drop off at your local UPS 

6. Once we receive & inspect the returned shoes, you will be issued a full refund

Please email us at returns@wolfandshepherd.com if you have any questions.

 

GIFT EXCHANGES

1. Request a Return Label:  Email us to request a return label 

2. We will issue you a Gift Card for the full purchase amount

3. Purchase exchange pair from our online store - here - using the W&S Gift Card

4. Place the unworn exchange pair (and all other W&S packaging) inside shipping box  & drop off at your local UPS 

5. You will receive your new pair of shoes within 3-5 business days from order date

Please email us at exchanges@wolfandshepherd.com if you have any questions.

 

INTERNATIONAL & APO RETURNS/EXCHANGES

International and APO ( Army & Air Force Post Office) orders can be exchanged or returned but customers are fully responsible for return shipping costs and the return must abide by the aforementioned policy.

If you have any questions about international & APO return(s), email us at  returns@wolfandshepherd.com  and be sure to include your order number and reason for return. We will get back to you in the order these messages are received.

Wrong Size or Style
Not What I Expected
Flawed or Damaged Product
Gift Exchange
Wrong Item Shipped
Other
No
Yes

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Size Guide

Wolf & Shepherd Men's Shoe Size Conversions Chart

U.S. Size EU Size U.K. Size Canadian Size Inches CM
6 39 5.5 6 9.44 24
6.5 39.5 6 6.5 9.64 24.5
7 40 6.5 7 9.84 25
7.5 41 7 7.5 10.04 25.5
8 41.5 7.5 8 10.23 26
8.5 42 8 8.5 10.43 26.5
9 43 8.5 9 10.63 27
9.5 43.5 9 9.5 10.82 27.5
10 44 9.5 10 11.02 28
10.5 44.5 10 10.5 11.22 28.5
11 45 10.5 11 11.42 29
11.5 45.5 11 11.5 11.61 29.5
12 46 11.5 12 11.81 30
12.5 47 12 12.5 12.00 30.5
13 48 12.5 13 12.20 31
14 49 13.5 14 12.60 32
15 50 14.5 15 13.00 33
Wolf & Shepherd Men's Belt Size Conversions Chart
Waist Size (Inches) Belt Size (Inches) Belt Size (cm) Strap Length (Inches) Strap Length (cm)
28 30 76.2 36 91.44
30 32 81.28 38 96.52
32 34 86.36 40 101.60
34 36 91.44 42 106.68
36 38 96.52 44 111.76
38 40 101.6 46 116.84
40 42 106.68 48 121.92
42 44 111.76 50 127.00